Terms and Conditions
Welcome to Svoja Group. These Terms and Conditions govern your use of our remote operations services, including administrative support, client communications, and back-office management. By engaging our services, you agree to these legal terms in their entirety.
1. Scope of Remote Operations
Svoja Group provides specialized boutique operations for healthcare, wellness, and coaching firms. Our responsibilities include executive scheduling, HIPAA-aware client communication, and back-office administrative pipelines. Service delivery is executed remotely from Belgrade during US business hours unless otherwise specified in an individual Service Level Agreement (SLA).
2. Client Responsibilities & Data Access
The client is responsible for providing necessary access to CRM systems, encrypted communication channels, and proprietary practice protocols. Svoja Group operates under a 'zero-assumption' policy; therefore, clients must ensure all operational manuals shared with Svoja are accurate and up-to-date. Delay in providing critical data or system access may result in a corresponding delay in service delivery.
3. Privacy, HIPAA, and Limitations
Svoja Group maintains strict data integrity protocols and operates with high HIPAA awareness. While we execute administrative tasks with extreme discretion, Svoja Group is a service provider and does not assume legal liability for the underlying healthcare or legal practices of the client. Liability for service outcomes remains with the practice lead. We utilize end-to-end encrypted daily logs to ensure total transparency of all touchpoints.
Last Updated: May 2026. Svoja Group reserves the right to modify these terms with reasonable notice to active partners.